Help & Support

In TikTok, go to Profile → Settings and privacy → Account → Download your data. Choose the JSON format, leave “Likes & Favorites” ticked, and tap Request data. Small exports are ready in seconds; large ones can take a few hours, and TikTok notifies you. Then open ScrollBack and drop the ZIP straight in — no need to unzip it.

Your export lists every video you ever saved, including ones that have since been deleted by their creator or made private. Those can no longer be played anywhere, ScrollBack included. Everything still online plays normally.

On the sign-in screen, tap “Forgot password” and follow the email you receive. If it doesn't arrive within a few minutes, check your spam folder, then write to us.

If you subscribed on the website, open Settings in the app and tap Manage subscription — that opens the Stripe billing portal where you can cancel in one click, and you keep access until the end of the period you paid for. If you subscribed in the iPhone app, go to iOS Settings → your name → Subscriptions → ScrollBack → Cancel. The Lifetime plan is a one-off purchase: there is nothing to cancel.

First, make sure you are signed in with the same account you paid with — an anonymous account on another browser or device is a different account. If it still doesn't unlock, email us your receipt and we will sort it out within 24 hours.

Yes, provided you sign in with the same email address on both. The account and its subscription are shared between the website and the iPhone app.

No. It is opened and read inside your own browser tab, and the result is stored on your device. The file never reaches our servers.

Open Settings in the app and use Delete account. That permanently removes your account data from our servers. To also remove the copy held locally, clear the site's data in your browser or delete the iPhone app.